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Ombudsman , turn around time on a complaint

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Ombudsman , turn around time on a complaint Empty Ombudsman , turn around time

Post by beekeep Mon 23 Sep 2019, 18:58

Phone call, person I spoke to did not commit to any followup but the BPA called shortly afterwards.

beekeep
CSAT Member

Number of posts : 6
Location : NS
Registration date : 2019-03-18

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Post by Unknown Soldier Mon 23 Sep 2019, 16:41

beekeep wrote:Took Ombudsman 4 months to respond to my complaint, was told to submit another complaint if my claim hit the two year mark!!Shocked  
nice, how did they respond email or phone call
Unknown Soldier
Unknown Soldier
CSAT Member

Number of posts : 606
Location : MIR
Registration date : 2019-05-15

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Post by beekeep Mon 23 Sep 2019, 15:18

Took Ombudsman 4 months to respond to my complaint, was told to submit another complaint if my claim hit the two year mark!!Shocked

beekeep
CSAT Member

Number of posts : 6
Location : NS
Registration date : 2019-03-18

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Post by Unknown Soldier Mon 23 Sep 2019, 13:09

the my VAC account states someone with get back to you in 1-5 days. But what about when you file an ombudsman complaint, I`m sure they are backlogged just like the 40000 disability claims, but once you file on line, you are given a confirmation # and told your complaint "went through", but what happens then? How long should a veteran expect to wait to hear from some one, a week, a month , 6 months? I don`t really see a turn around time, anyone had any luck?
Unknown Soldier
Unknown Soldier
CSAT Member

Number of posts : 606
Location : MIR
Registration date : 2019-05-15

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