VIP Services

1-866-522-2122 Ask for some travel claims they will generate them with your info in the header and mail them to you.

50 cents a kilometer
meal allowance if your appointment runs over designated meal times
travel allowance if you need an escort
if parking/cab goes over the $5 limit get a receipt
get the doctors office stamp in the HEALTH CARE PROFESSIONAL section. You can fill in the name, city, phone number then have the secretary sign it if they don't have an office stamp
turn around time 4-7 weeks. The department in Kirkland Lake do all the calculations then they have to send it to Moncton for Blue Cross to cut the cheque. Usually the Kirkland Lake department gets the claim in and out within 5 business days so take a guess where the backlog is...I've chatted with the department a few times (to correct any mistakes you might have made) so I trust them in doing their job in a timely fashion.

Remember if you are not a B client then the appointment has to be for your pensioned condition.
Hope this info helps

the log file is a good idea..........come to think of it, in five years, I have never submitted a travel claim. I have been to many an appointment, but never a claim........hmmmmmmmmmm

thanks
tony

I hear ya!
This is what I do. Every claim I submit I scan and put into my nifty DVA Folder. In that Folder I have it broken down to travel, housekeeping, lawn, special claims. I also have a log sheet of when I mail it and recieve it so over the years I have learned the turnaround times, aka the 'real' time it takes not what the book says.
Travel claims average 7-10 weeks.
VIP 3-5 weeks.
The stupidity of the situation is this. I will bet you your claim is being processed now. Blue Cross has a bad habit of not posting it to your file until they finish it or they let the cheque writing department post it to your VAC file.
I know it's a pain in the ass to have to do all this work but I have found out it is better to do this then A) trust your memory B)fight with VAC
As for calling Blue Cross? It will never happen my friend. Blue Cross is a contracted company by VAC and it's in the agreement with VAC they do not have to take calls from clients. Standard contract agreement that is all too common with hired 3rd parties.
I hope this restores a bit of sanity for you.

So.......I submitted a VIP claim over 4 weeks ago. Average time frame is two to three weeks I am told. Yesterday, I called VA and enquired on the status. I was informed that nothing had been entered into the system, and I was also informed that sometimes these claims go missing or get lost. The lady I spoke to said I should re-submit. I asked why, since nothing had been processed. I was informed again that sometimes they get lost and they should be re-submitted. I asked her why I should do this, since I may be duplicating a claim, and could get into trouble if both were inadvertently processed. The lady told me to then wait another couple of weeks and call back to see if anything had been processed. At this point, I asked her for the phone number to contact MEDIVIE Blue Cross..........I was told there was no phone number since all queries have to be processed through VA........NOW.....can someone tell me why I cannot contact BLUE CROSS the same as all other policy holders are able to do?...........And can someone explain to me why I should have to re-submit because the "possibility" exists that my claim may have already been lost>...........this is confusing and frustrating and speaks to the level of support provided. Put in a claim, then wait and hope it has not been lost.........

grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr